Trust is one of mans key decision making criteria when meeting new people for the first time. I mean think about it. If you want to buy a house, select a new computer or even decide where to take your partner for dinner for that special occasion, what do you do? You ask someone for their advice. In the case of house you’ll ask lots of people from a range or agents or realtors to friends and family. And of course you are right to. It’s a big outlay. It also affects your life experience. If you select the wrong house you’ll be reminded every time you walk up to the front door.What about those more personal experiences like dinner with your partner? Get the wrong advice and consequently pick the wrong type of restaurant for a birthday or anniversary and you’ll have just wasted your money. No romantic end to the evening for you.Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing thousands of customers every day.Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos shows that players want a more personal service. And one the key criteria of that personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to manage but the upside will out weigh those costs. The survey figures show that players stay with a casino 5 times longer when customer service meets their expectation. So given this information what we now need to understand is how we can help casinos deliver this and fun experience too.”.So why does trust matter so much. We talking about hardened gamblers who just want to win money right? No. Hingston tell us, “The bulk of players are new to gambling. And there is huge community of people who are put off by the complexity of the games, the language that we use is confusing and they feel out of their depth. If online casinos want to win advocates for life they need to be ‘your friend’. Behave like the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can both enjoy the game more.”Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing less than 12 months. Only 24% were loyal to one casino. Over 62% played at four or more casinos.Interestingly of those players who had been gambling for more than 12 months, there was still a huge amount of players playing at four casinos or more, 48%. Alarmingly for online casinos 78% of these cited poor customer service as a reason for their fickleness. Only 4% of players had found site which they were entirely loyal too. But here is the killer fact. Every one of those 100 people said that the reason they stuck with their casino was because of ‘superb customer service’. Makes you think doesn’t it. Why isn’t my casino like that?Not one of those 100 gamblers played at a ‘Top 20′ casino. The small casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting to have an effect.So let’s get back to the trust issue. Another figure that came out of the survey. 82% of people asked said they would try a new online casino if recommended by a friend. 68% of people said that they would try a new online casino if it was ‘highly recommended’ by other players.So in summary, customer service and trust is what players want. The question is will the big casinos listen?

Fun Casino Hire is a great way to entertain guests at a party and make your event memorable.

A Casino party will not only add color to an event but also provide glitz, glamour, and entertainment that guests will never forget, be it for a wedding reception, birthday party, corporate event, bachelor party, or staff function.

Most people haven’t the first idea of how to play Casino games. Don’t despair, the croupiers will quickly explain the games, and the great news is, these Casino nights are just for fun, no actual money changes hands in a fun casino event so nobody will go home a loser at the end of the night.

A Fun Casino party can be hosted in your home (subject to space requirements), a function room or marquee, and most venues can be transformed within 30 minutes into a fully operational Fun Casino complete with professional equipment and croupiers.

Upon arrival at the Casino event, guests receive personalized fun money. (This can be personalized with company logos, photo of the newlyweds, or the person you are honoring with the celebration) The play money is exchanged at the gaming tables for playing chips. Guests compete against each other to see who can accumulate the most chips.

Fun casino games serve as icebreakers and get guests mingling with each other. These events usually enjoy a 90% (or higher) participation rate from the guests. From the time the guests arrive and the casino games start until the closing of the games, the guests are on their feet, moving from table to table, enjoying different games. Guests enjoy a level of interaction you will not achieve with other forms of entertainment.

There’s nothing like beating the banker in Blackjack or watching the ball drop into your winning number on an eye-catching roulette wheel, the thrill of the brightly colored heavy casino-grade chips as they move back and forth between the dealer and players, and means that there will be plenty to talk about long after the event.

Extra excitement can be added to your fun casino night by offering prizes to whoever has the most “Fun money” at the end of the night. Gifts or prizes can be allocated to the winners of each game. With the added incentive of prizes, the guests will play with more enthusiasm to see who is crowned the King or Queen of the Casino party.